Brand New Blaze HR monitor not working. No Green Lights.

[SunsetRunner]

To start off, yes, I have tried cycling the heart rate option to off, auto, and on numerous times. I did it on my phone, on my pc... I removed it from my account. I restarted it, multiple times. Nothing works to make the heart rate sensor work. I literally just got this today and the green lights have never come on.

Needless to say, I am extermely disappointed....

I need a soution.

Thanks.

[AlejandraFitbit]

It's great to see you here @SunsetRunner. Thanks for troubleshooting this inconvenience by yourself. If your heart rate sensor is not working, I recommend restarting your Blaze and after the restart process, please confirm that you have it on "On" or "Auto".

I hope this helps, let me know the outcome. 

[SunsetRunner]

So when I say I have restarted it multiple times, does that not tell you that I have done that already?

When I say I have switched it between Off, Auto and On multiple times, does that not tell you that I have done that as well?

No, it doesn't help. The outcome is the exact same.... 

I have a strong feeling this has something to do with the update. If not, then you all sent me bad hardware. 

[AlejandraFitbit]

Thanks for the information @SunsetRunner. At this point, I recommend getting in touch directly with our support team and tell the advocate what you have already tried. For a faster response you can contact them via phone or chat.

Catch you later. 

[marshjcb]

Worked for me,

Thank you