help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand New Blaze - no power out of the box

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-14-2017 10:22

‎12-14-2017 10:22

Hello everyone,

Been bought a Fitbit Blaze for Christmas, wanted to charge it up in preparation for Xmas Day.

the product just seems dead - it's in the cradle now but nothing on the screen.

It briefly had the fitbit logo on the screen but that has disappeaqred and I have nothing.

Please help ?!?

Best Answer
0 Votes
2 REPLIES 2

‎12-14-2017 11:15

‎12-14-2017 11:15

If it is in the charger you should see a logo when first plaything in. The logo should close and the screen turn dark in 5 seconds. Tapping the tracker may turn the display back on. Removing the tracker should turn the display on. 

Best Answer
0 Votes

‎12-14-2017 12:37

In response to Rich_Laue

‎12-14-2017 12:37

Looks like it's faulty then.

Back to Amazon it goes 😞

Best Answer
0 Votes