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Brand New Blaze won't charge

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‎06-18-2017 12:34

‎06-18-2017 12:34

My family bought this for Father's day. Right out of the box, it won't charge so the setup won't continue. Tried all available USB ports on 2 desktop computers, 2 laptops and 2 wall outlet USB ports thinking that it might be sensitive on the USB power output. No joy!

 

Forum is not helpful too as we tried all suggested fix on the forum. Returning the item and putting X on all Fitbit products. Very disappointing! 

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‎06-18-2017 13:32 - edited ‎06-18-2017 13:34

‎06-18-2017 13:32 - edited ‎06-18-2017 13:34

Welcome to the forums!

 

When out of the box you will not see it charging until it set up. Let it charge for a couple hours and then set it up

Set up procedure

https://help.fitbit.com/articles/en_US/Help_article/1873

 

 Happy Fathers day!

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎06-18-2017 16:52

In response to WendyB

‎06-18-2017 16:52

Did that. All possible solutions on there and youtube videos about the problem didn't help. Returning the crappy product is the only solution I think. If there's something else that's not on the Help Site. I'd gladly look at it and try. 

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‎06-19-2017 02:35

In response to keitarosan

‎06-19-2017 02:35

Since you tried all the possible mentioned options, @keitarosan what was the response when contacting Fitbit? 

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