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Brand new FitBit Blaze won't work outside of charger

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‎04-18-2017 19:18

‎04-18-2017 19:18

Hi, I have just received a brand new FB Blaze - I have run through the set up as I have had prev. FBs. The Blaze wont hold charge outside of the charger. As soon as it's in the charger its working perfectly however as soon as it is removed to slot into the band it is dead and lifeless. 

 

Hard reset does not work.


Seeking assistance please.

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‎04-18-2017 20:57

‎04-18-2017 20:57

Welcome to the forums!

 

Have you tried a different USB port?

 

If so then I would return it to where ever you got it or Contact Support. See Help link at eh top of the board.

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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