help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand new Fitbit Blaze not charging/no battery icon.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-29-2017 22:33

‎09-29-2017 22:33

So, I have just bought a brand new fitbit blaze came home and opened it. I have been charging it since 8p.m. and currently its 10:31p.m. I do not see a battery icon on my fitbit. It just states fitbit.com/setup. I can't sync it with my phone because of low battery. Does anyone know how to fix this? or is it even working? 

I hope someone knows how to fix it, since I do not want to go back to the store to return/exchange. 

Best Answer
0 Votes
1 REPLY 1

‎09-30-2017 13:37

‎09-30-2017 13:37

I bought a new blaze yesterday and while there was enough charge to setup the watch I couldn’t recharge the battery. On investigation of the charger, I noticed that one of the spring loaded charging pins was pushed into the back of the charger and, therefore not connecting to the watch. I immediately took the watch back and exchanged it. The watch now works perfectly. 

Best Answer
0 Votes