Brand new blaze that has a problem immediately after unboxing it!

[LysaBlaze]

just took my fitbit out of the box a few hours ago and it has a red circle with an exclamation point in the middle when it syncs. I have chatted with fitbit and they say they are going to have their engineers look into it. It is brand new! They suggested I send it to them and when they receive it back they will send a replacement...REALLY, it's brand new! Anyone else have this issue?

[Matt_sydney]

Just return it to the store you bought it from. Get a new one. Make it their problem not yours. I would not accept no for an answer!

[Rocklinrealtor]

Same thing happen to me, their customer service is horrible!! Very disappointing when your so excited after a purchase, I returned mine at the store of purchase with no problem. Good luck!  Btw had the Hr before the Blaze and it seems to be a better product all the way around. 

[MagnusMattsson]

It seems like I have simular issues as you have. I unpacked the device and started downloading the app on my Windows Phone 10 and created a Fitbit account. Connected the Blaze device as a mandatory step in the setup instruction and it seems to work. The odd thing is that Blaze screen only shows the Fitbit logo and the link to fitbit.com/setup. The only change i hade was the pincode that flipped up when connecting the bluetooth. Got a mail from fitbit that the device needed charging so I placed the device in the charger device as instructed. and nothing happend for two hours.

As i purchased another loading bay I cahnaged it and the outlet and set it for charging over night but no change. The device does not show any charging bar or seems to charge the battery on the Blaze device. Tested to reset the device by holding the two buttons  but no change. Still only the Fitbit logo and the link to fitbit.com/setup and nothing happen when touching the screen. I can not update the firmware as it can not connect to the device.

Any thoughts on what to try? 

[Rich_Laue]

@MagnusMattsson that is correct, a simple search of these forums will confirm, there will not be any charging bar until the tracker is setup. There will be a slight buzz when plugging in.

As long as the setup message is there it still needs to have the setup completed. 

Are you using your phones charger to charge your tracker? If so in about 30-40 minutes youll be able to finish the update.

[MagnusMattsson]

@Rich_Laue Yes, i noticed around the community that there are more people that has the same issue. I have tested so many ways to charge the Blazer with phone charger overnight (approx. 7-8 hours) but it still did not solve the issue and the buzz when placing the Blazer device in any of the two charger bays could not be felt or heard.

As the power are to low and not be charged the setup could not be finished as it complains about the battery level to low.

[Rich_Laue]

I'm not sure what is ment by 2 charging bays, is this something you plug into the wall that is designed to charge up usb devices? This should work fine and take less thatv2 hours.