Bug in new Fitbit app prevents Blaze from syncing correctly

[runforitnow]

For those of you frustrated that the December/January (not sure which) phone app update has broken your Blaze, these are my findings so far.

Deleting your device from the app and re-adding does not solve the problem. The sign-in/setup process does not seem to complete successfully (even though it looks to have completed ok). When complete the 'swipe-down' sync on the today screen in the app fails. When attempting to re-pair, a code is delivered by the watch but this does not seem to be accepted by the phone and pairing fails.
If you clikc the little device icon top-left on today screen in app, you can select your device and use the sync option there. This appears to work,but it does not fully sync.

The sync only appears to work one way 'from the watch to the phone app'. Your daily steps are transfered from watch to phone but any data such as current datetime, or option changes such as clock style are not transfered 'from phone app to watch'.

Fitbit have told me my watch must be broken, and that I need to buy another one, but all this evidence point to that fact that the watch is working fine, it is the phone app that is at fault.

I also noticed strange behaviour on the initial setup of the phone app. One of the popups seemed to get stuck in a loop and would keep reappearing whether I clicked allow or deny, and whats more strange is that this popup appeared on a separate app window (separate to the fitbit app window), so most people would not have seen it unless they changed to view all open app windows on the phone. Only way to get rid of this was to swipe up. I think this is possibly the bug that is breaking the initial setup and resultant sync issues for users, and Fitbit develops need to investigate this.

This is the secondary popup that appears during setup process - off screen, and clikcing accept or deny has no affect , it just comes back in a loop

If anyone else is having this issue, please make yourself known on here. Fitbit (Google) need to fix this. It is not good enough. They have broken an app that all Fitbit watches rely on and they are denying it.

Charge 5 users also affected by recent updates:
https://www.bbc.co.uk/news/technology-68140297

[FitToBeTied2]

My Blaze was also working just fine until the last update. I hope they ha ent pulled an Apple here and relegated our devices to e-waste landfill. It is infuriating if the code engineers dont rectify this soon. After numerous attempts at rebooting my phone, re-installing the App, rebooting the Blaze ad nauseum, the sync kicks in and the very next day the connection is broken again. My wife’s has done the same thing. To think that one spends so much on something only to have it rendered unusable is really quite unconscionable.

[Shuves82]

I’m having the same problem with mine too. Thanks for this I thought I was going crazy

[runforitnow]

Update from me. It would appear that my battery has now started to fail, having had no previous problems with it. It used to go for at least 2 weeks as I only tend to use if for the occasional run. But this week I fully charged it. Came to it the next day and it was flat. I had been trying to keep it charged so that I didn't have the hassle of rigging it up to my old phone to rsync the time, but even that is not going to work now if the battery is draining on its own over night. 

I have specifically had Bluetooth off on my phone to stop any battery drain problems from the new app (as the app has caused this issue on other watch models) , so not sure what could have caused this new problem. 

I would be keen to know if anyone else suddenly starts getting battery issues now that you have upgraded the app and are syncing your watch with the new app.

[FitToBeTied2]

I am having exactly the same problems and it is connected to the recent update. It worked fine then all of a sudden it failed to sync. I followed the documentation and followed the help in the live chat and, periodically, it syncs after several reboots of my phone and device but the next day it starts all over. So far it is connected since 1am this morning. I haven’t shut down the app. We will see how this progresses. I hope this is t one of those cynical coding ploys like Apple loved to release in order to drive turnover 

[Shuves82]

My watch won’t even sync at all. I can’t use my watch because the time is out and I have no way of changing it due to the phone update so there for can’t use it as I can’t walk around wearing a watch that tells the wrong time. I’m looking into buying a new watch but not from Fitbit.

Sent from Yahoo Mail for iPad

[runforitnow]

Do we all have Google Pixel phones? Mine is a Pixel 6a with Android 14.

Reason I mention it, is that, in my frustration I bought a new Garmin but I
can't get this to even pair with my phone. Beginning to wonder if the Pixel
6a is the issue. Having said that my son has a Pixel 6a and a Fitbit
Inspire and they work fine together.

[FitToBeTied2]

Mine is an iPhone 11. Now “mysteriously” working.
Sent from a device that gets more time than it deserves

[Run_baby_run]

Yep me too. Brand new pixel 8 and now my fit bit blaze is useless. 

[SunsetRunner]

Thank you!! So pleased I've found this post. Same issue with not syncing 

[winnsy]

I also have a new Pixel 7a and cannot sync my Blaze anymore.