02-11-2019
11:06
- last edited on
02-13-2019
10:42
by
FerdinandFitbit
02-11-2019
11:06
- last edited on
02-13-2019
10:42
by
FerdinandFitbit
I typically burn around 2200 calories a day give or take. My fitbit is showing really high results all of a sudden that don't match my level of activity. For example I haven't even worked out yet today, it is only 2pm and it shows over 6,000 calories burned. Please advise how I can fix this.
Moderator edit: Updated title for clarity
02-13-2019 10:42
02-13-2019 10:42
Hi there @Mgharley, welcome to the Fitbit Community Forums! 🙂
I'm very sorry to hear that you're having problems with the calories burned being recorded inaccurately. I'd like to help you out with this.
My first recommendation would be to have you check your personal settings. Just make sure that your weight, height, age and all other personal information is entered correctly as this is how your tracker will calculate your calories burned.
If all seems to be okay in your personal settings, try to give your tracker a quick restart and also try to set it up as a new device and see if this helps.
To restart your Blaze, press the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, proceed to set up your tracker as a new device.
For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.
Let me know if you need more help!
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02-16-2019 10:29
02-16-2019 10:29
Thanks for the advice. I reset the fitbit and added it as a new device. Still showing high calories iny fitbit and on the app.