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Calories counted from Blaze are too low

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‎02-21-2019 15:24 - last edited on ‎02-22-2019 09:39 by Moderator Alum

‎02-21-2019 15:24 - last edited on ‎02-22-2019 09:39 by Moderator Alum

I have a Blaze and it’s recently started counting very low calories burnt randomly. I used to burn 300-400 calories in a 50 minute gym class and now I’m burning a maximum of 50! I have restarted my blaze 3 times consecutively and even tried the “shutdown” option but nothing is working. Please help! 

 

Moderator edit: Updated title for clarity

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4 REPLIES 4

‎02-22-2019 09:38

‎02-22-2019 09:38

Hi there @AlexSimpson1998 , welcome to the Fitbit Community Forums! 🙂

 

I'm sorry to hear that your calories burned are inaccurate. Thanks a lot for all you've done to get your tracker to work. I'd like to help you out.

 

Now, besides the activity calories, are your BMR calories (calories counted based on your personal information) being recorded accurately or these are low too?

 

I'll be looking forward for your reply!

Ferdin | Community Moderator, Fitbit

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‎02-22-2019 10:48

In response to FerdinandFitbit

‎02-22-2019 10:48

Yes they are. Today I’ve done 9833 steps and been to the gym to do 40 minutes of cardio and it currently says I’ve burnt 763 calories in total! 

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‎02-22-2019 11:15

In response to AlexSimpson1998

‎02-22-2019 11:15

Thanks for confirming that @AlexSimpson1998  and for getting back!

 

From what you were able to confirm, this seems to be a problem that our team is aware of but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

Anything else, I'm here to help!

Ferdin | Community Moderator, Fitbit

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‎03-01-2019 12:14

In response to FerdinandFitbit

‎03-01-2019 12:14

My blaze has also started doing this today. I have a workout class MWF and the calories are typically in the same range but today it said I only burned 85 calories when I usually do 400-500. Wednesday’s class was lower because I was wearing my baby in the baby carrier but today I had her in the stroller and pushed myself harder (had a higher avg bpm) than other days so it should be even higher than Mondays class calories. I took a screenshot but it won’t let me post. 

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