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Can I trade in my Blaze?

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‎11-26-2018 07:21

‎11-26-2018 07:21

So my Blaze was working ok.  I had the usual connection issues to my Pixel2, (yes it was connecting and synching with my pixel2.)

 

The problem is that I let the battery run out.  Now no matter what I do, I cannot connect or synch it to my pixel 2.  I finally read that the pixel2 is not compatible.  (had no idea) So I attempt to connect the blaze to my windows 10 computer.  I enable bluetooth and it connects. Then I try to install the Filtbit app and get stuck at inserting some dongle.

 

So now I have a fully charged blaze and cannot even get the correct date and time on it.  I have tried everything.  The only thing left to do is to connect it to a new phone, or call and get a dongle?  I just don't understand what fitbit is doing with the windows app.  The blaze is connected to bluetooth, why does the app require a dongle?

 

Can I turn in my blaze for another device?

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‎11-26-2018 09:08 - edited ‎11-26-2018 09:09

‎11-26-2018 09:08 - edited ‎11-26-2018 09:09

There are no trade in options.

 

While you may have BT available on your PC, it may not meet Fitbit's requirements. You can buy a dongle here for $6.95.

 

Also, try plugging in the charger to your USB port to see if you can get a connection.

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