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Can't connect my Blaze to my new phone

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‎10-16-2019 12:44 - last edited on ‎10-17-2019 11:48 by Moderator Alum

‎10-16-2019 12:44 - last edited on ‎10-17-2019 11:48 by Moderator Alum

I have just changed my mobile, but cannot pair my Blaze with new phone as the left button is not working. Any ways around this?  Have tried cleaning button area. 

 

 

Moderator edit: subject for clarity

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‎10-16-2019 13:11

In response to WendyB

‎10-16-2019 13:11

I have found the answer!  So for anyone else out there with the same problem, don’t give up until you try this. 

 

i just happened to be swiping across the clock face (because the left button doesn’t work) and came across the settings screen. Scrolled down it to see what was there and u can “pair” from there. 

job done!

 

 

View best answer in original post

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3 REPLIES 3

‎10-16-2019 12:54

‎10-16-2019 12:54

Is it on the supported Phone list? If not some thing will not work correctly

 

Supported Phones

Community Council Member

Wendy | CA | Moto G6 Android

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‎10-16-2019 13:11

In response to WendyB

‎10-16-2019 13:11

I have found the answer!  So for anyone else out there with the same problem, don’t give up until you try this. 

 

i just happened to be swiping across the clock face (because the left button doesn’t work) and came across the settings screen. Scrolled down it to see what was there and u can “pair” from there. 

job done!

 

 

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‎10-17-2019 11:49

In response to KrissB67

‎10-17-2019 11:49

It's great to see you here, @KrissB67 and @WendyB, thanks for the input.

 

I appreciate all the efforts in trying to fix this connection issue. It's great to hear that you have resolved this problem and have shared the steps you did to fix it. If there is anything else we can help you with, do not hesitate to post it.

 

Keep the stepping up! 😉

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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