Can't connect to GPS

[GnomeElvis]

I got a replacement Blaze about 2 months ago (my original Blaze's battery wouldn't hold a charge) and ever since then I've had the hardest time with getting the synch with the GPS for running to work.

Sometimes, it will say "Check Fitbit App". Sometimes it says "Phone not found".  And sometimes it connects with just 1 bar and drops the synch before the end of the run.  Then, the secondary problem is that the notifications will no longer come through after this happens.

I've tried to reboot the watch (generally doesn't work). I've also tried to reboot the whole phone (which sometimes works).  As a hail mary, I even tried to uninstall and reinstall the app.  But no matter what, I cannot ditch this problem.  Is there any work around that anyone knows about?

The Blaze's firmware is at version 17.8.402.1.

The Fitbit app is sitting at 2.62 (2193211).

The phone OS is Android 8.0.0.

The phone hardware is Nexus 6P.

Thanks in advance!

[AlejandraFitbit]

Great to see you participating in the Community @GnomeElvis!

If your tracker isn't connecting with your phone, I recommend taking a look at the My Blaze GPS is not working post and follow the instructions provided there.

I hope this helps, let me know how it goes. 

[GnomeElvis]

As a matter of fact, that very post is where I Started my debugging.  It was the first hit from Google.  Sadly, it didn't work.  So, I'm planning on calling customer support in the next day or two.  Thanks for the link!

[GnomeElvis · Accepted solution]

I chatted with customer service yesterday and I think that we have a solution.  I was able to go for a few quick runs and thinks seem to be working properly now.  This might crop up again, but for now, I'll leave this solution:

1 - Reboot the Blaze.

2 - Open the Fitbit app on the phone.

3 - Add a new device.

4 - When prompted, choose to replace the current fitbit.

5 - Follow the rest of the procedure as normal for adding a fitbit to a device.

Hopefully, this is the end of the problem.  Fingers crossed!

[AlejandraFitbit]

Those are great news @GnomeElvis, I am glad to hear that your Blaze is now working properly. Thanks for sharing the steps you did in order to fix this. If you need anything else, do not hesitate in posting it.

Keep the stepping up!