Can't get Notifications with Blaze from Samsung 8

[ahenke]

I had this with my first blaze and they sent me a new one. I got it today and still nothing. Everything is connection and syncing but will not do the notifications.

Please Help

[Nibhe]

If you have a Samsung, email them and they will give you steps to troubleshoot. 


Sent from my T-Mobile 4G LTE Device

[Ncook30]

I contacted them and they said it's a third party app and it's up to fitbit
to resolve.

[Nibhe]

Goodluck on that.  


Sent from my T-Mobile 4G LTE Device

[AshleyU]

I contacted Samsung and I got a list of troubleshooting items to try. I tried them all except the last one which was to factory reset my phone (which I refuse to do). Basically samsung said it's not their problem and now fitbit is saying it's not their problem either so it looks like it won't be fixed anytime soon!

[edgarbiii]

It doesn't matter if it is always on or not, to sync it you still have to:

1. Shutdown the watch and restart it

2. remove the app from your cell

3. disconnect the blaze from your bluetooth

4. Restart your cell

5. reinstall Fitbit app

6. pair bluetooth 

7. try to sync

8. if it doesn't you have to do it all over again.

[Nibhe]

Mine is working again. Last time I emailed Samsung and it worked with troubleshooting my phone without having to set it back to factory default. So I guess it's a case to case bases. 


Sent from my T-Mobile 4G LTE Device

[Dmreis]

Own a Samsung 8 and was about to order a Blaze. Garmin it is now!

[Nibhe]

Yup! Good choice!


Sent from my T-Mobile 4G LTE Device

[Ncook30]

Yep, I'm returning mine.


Sent from my Samsung Galaxy smartphone.

[Prmorenita]

Im very dissapointed! I just got the Blaze as a gift and cannot get any notifications from my phone Galaxy S8+.  This is a highlighted feature and i feel cheated. What is fitbit doing about this???

[AshleyU]

Fitbit is doing nothing because they say it's a glitch/bug with samsung 

[AlejandraFitbit]

Hello all, I hope you are doing fine!

I would like to know if you have  take a look at my previous post? If you haven't, I recommend doing this and follow the instructions provided there.

See you around. 

[AshleyU]

AlejandraFitbit I have everything from your previous post and it still did not work. I had contacted Samsung and they gave me this troubleshooting steps to try

Follow the below troubleshooting steps on the S8 to isolate the issue.

1. While the phone is turned ON, press and hold the power button and the volume down button for 7 seconds to perform a soft reset on the phone. It will refresh the internal circuit of the phone.

2. Reset Bluetooth connectivity. It will not erase the paired Bluetooth devices on the phone. Go to Settings > Apps > More(three dots) > Show System Apps > Bluetooth > Storage > Clear Cache > Clear Data.

3. Perform Reset App Preferences. It will reset the app preferences to default. Go to Settings > Apps > More(three dots) > Reset App Preferences > Reset.

4. Update the software. Go to Settings > System Updates > Download Updates Manually and update the phone if there is an update available.
5. Launch the phone in safe mode. Launching the phone in “Safe Mode” will disable(not delete) the downloaded apps on the phone. You will be able to detect if the issue is triggered by installing any third party app. It will not delete any data from the phone. Launch the phone in “Safe Mode” by following the below steps.

a) Power the phone off then power it back on.
b) Press and hold Volume Down when the animated Samsung logo appears.
Important: If you use Fingerprint or Iris security features the device will require the backup password to unlock after rebooting.
c) The Phone is now in safe mode. Safe Mode will appear in the lower left corner of the screen.

Note: To exit from “Safe Mode” please restart the phone.
Please check if the issue is resolved in “Safe Mode”, then remove the third party applications to resolve the issue permanently.

6. If the issue persists in Safe mode, please backup the phone data to a computer using Smart Switch. Please download the software from the below link. This software is available for both Mac and PC. It helps to create a complete backup of the phone.

Link: http://www.samsung.com/us/smart-switch/

7. Then follow the steps to perform a Factory reset on your phone. These steps will completely reset the phone, deleting ALL settings and all data on the phone (including phone book entries, pictures, games, and messages).

Note: Please go to Settings > Cloud and Accounts > Accounts and remove the Google and Samsung accounts before performing a Factory reset to avoid factory reset protection lock or reactivation lock.

From the home screen go to Settings > General Management > Reset > Factory Data Reset.

If the issue persists, please contact the manufacturer of Fitbit to check if they support the Bluetooth version and profiles of S8.

I tried all of this list from Samsung EXCEPT factory reset my phone which I shouldn't have to do and I refuse to do! Samsung says it has something to do with fitbit and fitbit says it has something to do with Samsung. I really believe neither is working on a solution. I should probably just start looking for other fitness watches since clearly this has been over month and I am not the only having this issue

[Nibhe]

Mine is working now. As I said before, I think it's a case to case bases. Maybe you should try Samsung watch or Garmin. 


Sent from my T-Mobile 4G LTE Device

[RAYNDOG3]

Waited for weeks and mine still wouldn't get notifications. Just this week I got a fitbit alta through work and the notifications come through with no issues using the S8. Seems strange that the lower priced model has no issues lol. Oh well, at least they working on the alta.

[Ncook30]

My notifications started working last week out of nowhere. Battery is still
terrible but at least half of the issue is resolved.

[Nibhe]

My blaze has been working now with my s8 for the past 2 weeks. There was an
update last week on fitbit but before that update, it was giving me
notifications already. Good to know yours didn't have any issues.

[Spin0620]

I'm still not getting notifications on mine 😒

[AlessFitbit]

Hello, everyone! Thanks for participating in the Fitbit Community. I'm sorry to hear that you all have had some difficulty receiving notifications on your Blaze with your Samsung Galaxy S8 device. The Samsung Galaxy S8/S8+ is included in our Support devices page. However, there are known issues with Notifications that I have provided an update for in my post here. If there are any changes or updates on this topic, I will make them known here on the Android or Blaze board. 

To prevent duplicate threads, I'm going to close this thread from new replies. I appreciate everyone's cooperation.