help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't get the blaze to update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-08-2017 20:08 - last edited on ‎08-09-2017 04:41 by Moderator Alum

‎08-08-2017 20:08 - last edited on ‎08-09-2017 04:41 by Moderator Alum

I have an update message on the Blaze, I click it and the next screen appears and there is some info that appears like it will take 5-10 min to update, keep your phone and blaze close to each other etc., then I hit the next bar send it starts the process and after about 40 seconds it's back to the very beginning to the first page with the red update tracker banner and nothing happened.

 

I tried several times, I turned my phone off then back on, I charged by Blaze and my phone nothing has helped.

 

What should I do?

 

Moderator edit: Format

Best Answer
0 Votes
2 REPLIES 2

‎08-08-2017 23:44

‎08-08-2017 23:44

@Ngsc, here is a article from Fitbit website that may help. See link below.

https://help.fitbit.com/articles/en_US/Help_article/2047/?q=Update&l=en_US&fs=Search&pn=1

Best Answer

‎08-09-2017 04:45

‎08-09-2017 04:45

A warm welcome to the Community @Ngsc, thanks for troubleshooting this by yourself and @Aclobos for stopping by.

 

If you are having inconveniences updating your tracker, I recommend restarting your Blaze. After the restart process, follow the steps provided in the How do I update my tracker's firmware? post to update your device from your Fitbit app.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes