Can't log in to set up Blaze on either Windows 10 app or Android app

[elainemitchell]

I have the app on both my Android phone and my Windows 10 computer, and ever since I bought my new Blaze, I can't log in with either. I get the same error message, "Network operation failed. Fitbit.com is unavailable"

We've also gotten the message that "fitbit.com is down for maintenance"

Calling the help line was not helpful, and one customer service rep said that the reason we've been getting this error for days is because the web site IS down, according to some unnamed source she consulted with while I was on hold. Website itself hasn't been down - no problem logging in to our account.

Another rep said I should try the generic PC version of the app. not the Windows 10 version, but that couldn't connect either. 

We've tried the usual - uninstalling on both the phone and the PC, and reinstalling. Same thing happens.

So, why can't wither my computer or my Samsung S5 connect to the app? Any ideas?

Windows 10 app screenshot

Moderator edit: format

[Rich_Laue]

Is your phone connected to the WiFi the computer is connected to?

If so, then try the cellular service. Weekday has worked for some is to go into the phone settings/Applications/Fitbit then clear data.

[elainemitchell]

Yes, both are connected to the same network. We'll try turning wifi off on the phone and connecting via cell network.