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Can't login into the app

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‎06-23-2017 05:38 - last edited on ‎06-24-2017 14:59 by Fitbit Moderator

‎06-23-2017 05:38 - last edited on ‎06-24-2017 14:59 by Fitbit Moderator

I have just got a new phone and the fitbit app won't let me log in. It says that my email or password is incorrect, but it's not. Also then says that fitbit.com is down for maintenance.

 

Moderator edit: Updated subject for clarity 

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2 REPLIES 2

‎06-24-2017 15:04

‎06-24-2017 15:04

It's great to have you here @JadeBatch! When you get the error fitbit.com is down for maintenance, you can try later and it should work. In case you're still getting the email and password is incorrect then try the following: 

 

"Forgot Password" link on the App. After resetting the password, try to login to the app again. 

 

Hope this helps! Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎12-01-2017 20:14

In response to SilviaFitbit

‎12-01-2017 20:14

From many days facing the same issue. 

Changed password many times. 

Again & again facing the same issue. 

Automatically logs out of the app & then doesn't login 

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