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Can't pair Blaze with account

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‎03-03-2019 12:29 - last edited on ‎03-04-2019 08:25 by Moderator Alum

‎03-03-2019 12:29 - last edited on ‎03-04-2019 08:25 by Moderator Alum

I had both Versa, which was I was previously using, and Blaze listed in my Fitbit Ap.  Using Blaze over 6 months, but no longer showing in Ap.  Although Blaze working, cannot synch.  Tried adding as New Device, not working.

What should I be doing?

Called in, no help. Kept having me do same thing over and over.

 

Moderator edit: Title

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‎03-04-2019 08:24

‎03-04-2019 08:24

Hello @Kbull, welcome to the Fitbit Community Forums. Thank you for what you have already tried, in order to pair your Blaze. I contacted support and they confirmed, that they shared with you these troubleshooting steps. In case you have already tried them, but are still unable to pair the Blaze, I suggest that you reply to the last e-mail you received from them. They will be glad to keep on assisting you. 

 

Let me know how everything goes!

Lucia | Community Moderator, Fitbit

Hat dir dieser Post geholfen? Bezeichne ihn als Lösung und gib mir Kudos 😄
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