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Can't pair my Blaze

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‎10-18-2017 07:22 - last edited on ‎10-20-2017 05:01 by Moderator Alum

‎10-18-2017 07:22 - last edited on ‎10-20-2017 05:01 by Moderator Alum

Hi, I just bought for my Mrs. a new Fitbit Blaze. I want to set up everything for her, I charged the device and now I want to sync Fitbit with a computer (mac book) but on watch I get only Fitbit logo and can't start the watch press the left button but nothing happened, when I try to reset screen start flashing with logo. Please any advice?

 

 

Moderator edit: Subject for clarity

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‎10-18-2017 11:08

‎10-18-2017 11:08

Welcome to the forums!

 

Need need to download the software or app before beginning

 

See this article:

http://help.fitbit.com/articles/en_US/Help_article/1873

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎10-20-2017 05:03

‎10-20-2017 05:03

It's great to welcome you @Patryk32, thanks for troubleshooting this by yourself and @WendyB for stopping by.

 

I would like to know if you keep having issues setting up the Blaze? If you do, I recommend restarting the tracker and take a look at the How do I set up my Fitbit device? article and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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