Can't pair my Blaze

[cpassios]

Just got a new Blaze, trying to set it up to my existing account. The dongle is communicating but during the programming it states there was a process failure and can not connect the new with the account. Any ideas? Thanks, Charlie.

Moderator edit: subject for clarity

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Then try the setup again

http://help.fitbit.com/articles/en_US/Help_article/1873

[AlejandraFitbit]

It's great to see you around @cpassios and @WendyB thanks for stopping by.

I would like to know if you have been able to paired your new Blaze or are you still having issues? In the meantime, as recommended, take a look at the How do I set up my Fitbit device? article and follow the instructions provided there.

Hope to hear from you soon. 

[cpassios]

I have tried all of the proper approaches to adding a replacement Blaze - part way through the loading it looses connection

[AlejandraFitbit]

Thanks for the update @cpassios. Can you please verify that you paired the tracker to the correct account and email address? You mentioned that you tried to set it up to a new account, maybe you are seeing the old account?

Verify this and let me know if you need anything else. 

[cpassios]

All set - it was a connections problem - kept dropping off before setup completed.  tried a different time of day and it worked so there must have been an some sort of signal interruption.  Thank you all

[AlejandraFitbit]

Those are great news @cpassios, I am glad to hear that your tracker is now paired. If you need anything else, do not hesitate to post it.

Keep the stepping up!