Can't pair my Blaze

[SunsetRunner]

I haven't used my Blaze in more than a year. I charged it back up and it wouldn't sync. Did all the troubleshooting (turned off phone, turned off Blaze, turned off Bluetooth and rebooted it all). Nothing worked. It clearly needs to update the software but it wouldn't connect to my WiFi and I have really good WiFi.

I finally unconnected the Blaze device from my account and am trying to set it up again. I get the code number from my watch and enter it into the app and for 2 hours now I have had the spinning wheel and "connecting to Fitbit" message.  Anyone else have trouble using their Blaze after a long period of non-use? I live chatted with a Fitbit associate, but got no where. About to toss this thing and buy an iWatch.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @SunsetRunner, it's great to welcome you.

I appreciate all the efforts in trying to fix this issue. If you keep having problems pairing your Blaze, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

Let me know the outcome. 

[SunsetRunner]

After 2 hours on the phone with customer service it was determined that my Blaze was “not working right” & because it was 3 years old it was not under warranty. Mind you, I only used it for two years and it sat uncharged for a year. I threw it in the garbage and will buy an Apple Watch.

Sent from my iPhone

[AlejandraFitbit]

Thanks for the update @SunsetRunner.

I am sorry to hear about your experience with the Blaze. If in the future there is something we can help you with, do not hesitate to let us know.

Happy stepping.