Can't pair my device

[DeboraCNS]

Hi

Is there anyone can answer my question?

I lost my iPhone, which is connected with my Blaze, this morning. 

And I currently use my Android phone (Samsung), I wanna sync my current phone with my Blaze.

I've installed Fitbit app in my phone, when I click 'devices', 'You have no paired device' shown in my screen.

So I clicked the '+' button and chose Blaze, then clicked the 'set up blaze'.

But 'Please update your application to continue' shown.

Is there anybody else have experienced this problem?

Moderator edit: format.

[SilviaFitbit]

It's nice to have you on board @DeboraCNS! I would like you to make sure that you're logging into the same account that you were before. If your Blaze was already set up to your account then you just have to do a force sync to "pair your tracker with the Android phone". 

You can log out from the app and log back in again. If you're logged into the correct account but you're still not seeing the tracker paired then please set it up again using your Android. 

Hope this helps! 

[DeboraCNS]

But unfortunately I can't log in to my registered email account..
So, what should I do?

[SilviaFitbit]

@DeboraCNS If you can't log into your previous account because you forgot the password then follow this instructions to reset it.

If you can't log in because you don't remember the email address then just set the tracker as a new device in the account that you currently have. 

Keep me posted! 

[DeboraCNS]

I've opened the link 'set the tracker' which you sent to me.
But it's for Charge not Blaze..

[SilviaFitbit]

Hey there @DeboraCNS! Thanks for checking the link. Actually, the procedure is posted in the Charge  HR board but the set up process is exactly the same for every tracker. Additionally, you may want to check this How do I set up my tracker? article. 

Hope this helps. Let me know how it goes.