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Can't paired Blaze using iOS 10.3.1

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‎04-05-2017 21:15 - last edited on ‎04-06-2017 04:16 by Moderator Alum

‎04-05-2017 21:15 - last edited on ‎04-06-2017 04:16 by Moderator Alum

My Fitbit Blaze will not sync. It just keeps saying connecting to Fitbit when I put in the 4 digit code it sends to the watch. I tried all the things on the forum I saw, deleting the app and reloading (didn't work), turning my iPhone 6S off then back on (didn't work), resetting my Blaze (didn't work) turning my bluetooth on and off (didn't work). I am at a loss. It is stuck on the screen where I enter the 4 digit number and just keeps saying connecting to Fitbit ... Also the bluetooth shows it is connected.

 

Thank you.

 

Moderator edit: Subject for clarity

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3 REPLIES 3

‎04-06-2017 04:18

‎04-06-2017 04:18

A warm welcome to the Community @Dmamsy and thanks for troubleshooting this inconvenience by yourself.  In this case, I recommend restarting your Blaze a couple of times more and then confirm you are doing the following from your app to paired your tracker:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-09-2017 03:29

In response to AlejandraFitbit

‎06-09-2017 03:29

Hello I tried all the procedures result is the same I cannot pair with Ios

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‎06-09-2017 22:16

In response to Hemanewuser

‎06-09-2017 22:16

@Hemanewuser any error message and at what step does it fail at? 

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