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Can't paired my Blaze

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‎07-22-2017 14:51 - last edited on ‎07-27-2017 05:40 by Moderator Alum

‎07-22-2017 14:51 - last edited on ‎07-27-2017 05:40 by Moderator Alum

I just purchase a new Blaze and cannot get it to show the battery icon and it is not charging when I have it in the USB port and in the charge case positioned correctly, any steps I'm missing?

 

Moderator edit: Subject for clarity

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‎07-22-2017 15:59

‎07-22-2017 15:59

 Why do you say that it is not charging? 

Dod you feel a vibration when plugging it in?

If by usb port your refferring to the computer, then make sure the computer doesn't go to sleep.

The vibration will be your only clue of the tracker charging. 

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‎07-27-2017 05:44

‎07-27-2017 05:44

A warm welcome to the Community @mimcguirejr and @Rich_Laue thanks for stopping by.

 

I would like to know if you keep having inconveniences setting up your Blaze? Are you seeing the fitbit.com/setup message? If you are, you need to paired the tracker in order to see the battery icon at the moment of charging it. To paired your device, I recommend taking a look at this post and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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