Can't paired my Blaze

[Mulv]

Hey. Just purchased a second hand Blaze. I can’t get the tracker to sync. I’ve contacted the seller who has deleted his Fitbit account. Does he need to reactivate it so he can disconnect/forget the tracker? 

Thanks

Moderator edit: subject for clarity

[SteveH · Accepted solution]

The seller's phone won't be an issue unless it is within bluetooth range.

Have you checked that your phone is supported by fitbit at www.fitbit.com/devices ?

How far through the setup process are you getting?

It's worth trying a restart of the fitbit as this does no harm and can sort out all sorts of issues. Here's how:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

[Mulv]

Thanks Steve. 

This has been sorted, I requested the seller to reactivate his account. 

[AlejandraFitbit]

Great to have on board @Mulv welcome and @SteveH thanks for the input.

It's great to hear that your setup issue has been resolved and that your tracker is now working. Enjoy your Blaze and if you need anything else, do not hesitate to post it.

Keep the stepping up.