12-20-2017
12:46
- last edited on
12-21-2017
06:10
by
AlejandraFitbit
12-20-2017
12:46
- last edited on
12-21-2017
06:10
by
AlejandraFitbit
Hi, when I try and connect the Blaze everything goes well until I have to put in the 4 digit code. I know I am putting the code in right but it says the number you entered didn't match. When I reinstall and log in it says the Blaze is on my devices but it won't sync or update.
Moderator edit: Subject for clarity
12-21-2017 06:11
12-21-2017 06:11
Welcome to the Forums @Alton, thanks for troubleshooting this by yourself.
I would like to know if you keep having issues pairing your tracker? If you do, I recommend restarting it and then do the following from the Fitbit app:
Hope to hear from you soon.
12-22-2017 00:03
12-22-2017 00:03
I was able to connect it to another device to update the tracker but not pair it with the device. The tracker has the watch face now. I try what you said to restart and set it up but when I come across the part where I have to input the 4 digit code it takes a long time thinking and then says the number you entered didn't match.
Thanks for helping
12-22-2017 06:25
12-22-2017 06:25
Thanks for the update @Alton. If you already paired the tracker with another device, you just need to download the Fitbit app in your phone and log in. The tracker will sync automatically with your phone since it is already paired.
Please try this, hope to hear from you soon.