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Can't re-add my Blaze to my account

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‎04-24-2018 22:34 - edited ‎04-27-2018 10:59

‎04-24-2018 22:34 - edited ‎04-27-2018 10:59

My Blaze stopped syncing last night and continued until this morning. Tried unpairing and repairing, uninstalling and reinstalling the app, shutting it down and powering it back up, and then removed it from my account. Now it won't let me re-add it to my account via the app. It still pairs with my Bluetooth (controls my music app, etc) but will not complete the setup procedure. Just tells me that it can't find it. I feel like I've tried everything.

 

 

Moderator edit: subject for clarity

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‎04-27-2018 09:13 - last edited on ‎10-29-2025 08:42 by Fitbit Moderator

‎04-27-2018 09:13 - last edited on ‎10-29-2025 08:42 by Fitbit Moderator

It's great to see you around @SCUDHunter.

Thanks for troubleshooting this by yourself. Have you tried to restart your Blaze? If you haven't, I recommend restarting it. After the restart process, make sure you are doing the following from the Fitbit app to set it up:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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