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Can´t set up Blaze to a Mac

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‎03-10-2017 07:43 - last edited on ‎03-10-2017 11:36 by Fitbit Moderator

‎03-10-2017 07:43 - last edited on ‎03-10-2017 11:36 by Fitbit Moderator

Someone gave me an blaze. the blaze is sync'd to their account. I can not get it to sync with my Mac

 

Moderator edit: Updated subject for clarity

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4 REPLIES 4

‎03-10-2017 10:00

‎03-10-2017 10:00

Hello and welcome to the forums @hazelrigg

 

Nice friend to give you a Blaze!

 

You will need to set it up as a new device on a new account, unless you previously had a Fitbit account. It shouldn't still sync to their account, but they can delete it on their mobile device.

 

Read more about your Blaze, including the manual and related help articles here - click

 

Let us know how things go for you.

 

Keep on stepping!

Stepping in the U.S.A. since September 2013. Android 14

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‎03-10-2017 10:32

In response to Odyssey13

‎03-10-2017 10:32

isn't there any other way to do a factory reset?

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‎03-10-2017 11:04

In response to hazelrigg

‎03-10-2017 11:04

Sorry @hazelrigg , there is no factory reset for the Blaze.

 

Have you tried setting it up from scratch?

Stepping in the U.S.A. since September 2013. Android 14

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‎03-10-2017 16:06

In response to Odyssey13

‎03-10-2017 16:06

It's great to have you here @hazelrigg! Thanks for the advice provided @Odyssey13. In this case, I would like you to make sure that you're following this set up procedure. Are you getting any error that's not letting you set up the tracker? 

 

Keep me posted. 

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