Can't set up fitbit Blaze as not charging

[shortykate]

I have a new fitbit Blaze and when trying to set this up it states the battery is too low to continue and to charge this first.

I plugged the fitbit into my phone charger all last night and it is still 'low battery'. I have now plugged into my computer and it doesn't appear to be charging. On the screen of the fitbit it has the fitbit sign with the white arrow and says fitbit.com/setup not a battery sign like everyone states I should have.

Is it charging?

Any help would be much appreciated.

Thanks

[Julia_G]

Hi, @shortykate, are you sure you have it the right way round in the charging cradle?  It is possible to put it in the wrong way round!  The 4 brass contacts on the Blaze need to line up with the 4 brass pins on the charging cradle.

Also, please note that youe computer will probably need to be awake and active in order to deliver charge.

[Thy_in_CA]

I'm having the same problem!  Prongs are aligned, the case clicks shut, my computer remains awake.  When all is connected, there are a couple of little beep-beeps, but hours later, the watch remains uncharged.  Is there a step I'm missing??

Grateful for any additional advice/assistance..!  I've been trying to get the thing charged up since yesterday.

[Julia_G]

Hi, @Thy_in_CA, is there a wall charger you could try?  For instance your cell phone charger?  Unless you are connecting directly to the computer's motherboard (i.e. not a hub) it is possible that your computer's USB is just not delivering enough charge.

[shortykate]

Hi,

I eventually contacted fitbit by live chat to get the matter sorted.

Very helpful. I had to remove the device from the fitbit app, plug it into a wall socket like phone charger and and reinstall device on the fitbit app.

Try this and if not I would advise you to contact fitbit by live chat open 9-4 I believe. They are very helpful and it takes time but is works.

Hope this helps

[Thy_in_CA]

just finished chatting with a couple of fitbit reps. it's defective, and i'm to go back to the retailer and see if they can replace it.

[shortykate]

Ahh that's not good. Let's hope you get it sorted!