Can't setup my Blaze

[dkole0099]

Please help. I just got a Fitbit Blaze for Christmas this morning. It has been on charge since 7 AM this morning. It will not update/sync because on the app it says the battery is empty. I took it off the charger once to restart the Fitbit. I have also deleted my Fitbit off of the app, restarted my iPad and re-downloaded the app as well as the Fitbit to the app. Now it won't even connect with the app! The app can not find my Blaze and Bluetooth is on!

Please note: I have also tried all of this on my iPhone 7 plus, just to make sure it wasn't something with my iPad. Still would not work. I really need help. Please help me get this fixed.

Moderator edit: subject for clarity

[dkole0099]

Please help. I just got a fitbit blaze for Christmas this morning.  It has been on charge since 7 AM this morning. It will not update/sync because on the app it says the battery is empty. I took it off the charger once to restart the fitbit. I have also deleted my fitbit off of the app, restarted my ipad and redownloaded the app as well as the fitbit to the app. Now it won't even connect with the app. Please help me get this fixed.

[Jrdubyakc]

When you put it in the charger, make sure you are putting it in correctly by aligning the gold prongs.  Are you seeing the battery charging icon appear when you plug it in? 

[dkole0099]

Yes it is in there correctly 🙂

No, I am still seeing the "fitbit.com/setup" 

I can't set it up because my app can't find the fit bit. 

[Jrdubyakc]

Check out this article for requirements and setup troubleshooting: https://help.fitbit.com/articles/en_US/Help_article/1872

[Hilly55]

I had similar problems. Wouldn't pair with my phone, Samsung S3 mini, just toggled between 2 screens. Managed to get it connected to Windows 10 app, but update would never complete. Wasted plenty of time trying to set up. Finally tried app on my tablet, Samsung Tab A, and this time it worked. Hope you can get it sorted soon. I think it's very poor how it doesn't work out of the box, with option to update fitbit later.

[AlejandraFitbit]

Hey @dkole0099 welcome to the Community, @Jrdubyakc and @Hilly55 thanks for stopping by.

I appreciate your efforts is trying to fix this issue and would like to know if you keep having problems in setting your tracker up? If you do, I recommend restarting the Blaze and please make sure you are doing the following to pair your device:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope to hear from you soon.