help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't setup my new Blaze

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2016 15:24 - last edited on ‎05-08-2016 11:06 by Moderator Alum

‎05-05-2016 15:24 - last edited on ‎05-08-2016 11:06 by Moderator Alum

I just got a blaze upgrade as a gift and downloaded a mobile app update but blaze is not an option for devices to add. recommendations?

 

Moderator edit: Subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎05-05-2016 15:30

‎05-05-2016 15:30

Which phone are you using?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎05-08-2016 11:04

‎05-08-2016 11:04

Welcome to the Community @danstevens57. It's great to hear that you received a Blaze. Woman Very Happy Unfortunately,  Nokia Lumia 635 is not a compatible phone and that's why you are having problems setting up your tracker with your phone. I recommend following the Setup Instructions to paired your tracker from a computer or a Compatible Mobile Device.

 

Keep the stepping up! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes