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Can't setup my new Blaze

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‎05-05-2016 15:24 - last edited on ‎05-08-2016 11:06 by Moderator Alum

‎05-05-2016 15:24 - last edited on ‎05-08-2016 11:06 by Moderator Alum

I just got a blaze upgrade as a gift and downloaded a mobile app update but blaze is not an option for devices to add. recommendations?

 

Moderator edit: Subject for clarity

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‎05-05-2016 15:30

‎05-05-2016 15:30

Which phone are you using?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎05-08-2016 11:04

‎05-08-2016 11:04

Welcome to the Community @danstevens57. It's great to hear that you received a Blaze. Woman Very Happy Unfortunately,  Nokia Lumia 635 is not a compatible phone and that's why you are having problems setting up your tracker with your phone. I recommend following the Setup Instructions to paired your tracker from a computer or a Compatible Mobile Device.

 

Keep the stepping up! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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