Can't swipe, battery draining and black screen

[bballmomof2boys]

I don't know, but since this last update I've had issues with my Blaze. Anyone else have issues? Black screen? Battery draining fast? Can't swipe side to side?

Moderator edit: Subject for clarity

[IcebergShorty]

My screen was flashing colors  but I closed the app, restarted the tracker, and synced, seems to be fixed. 

[AlejandraFitbit]

It's great to see you around @bballmomof2boys and @IcebergShorty thanks for stopping by.

Regarding the swipe and screen issues, I recommend restarting your Blaze. Also can you please tell me if your tracker is illuminating while being in the cradle?

About the battery, take a look at this post and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[bballmomof2boys]

Thank you, I've done all the above without luck. Restarted it dozens of times. Cleaned the ports, charged it multiple times no luck. I am also getting a replacement in hopes I don't have issues with it as I know it will be a refurbished one.

[bballmomof2boys]

No it is not illuminating while in the cradle. It's been in the cradle all day, forgot to remove when I left for work.  Tried to power on, logo came on, and turned off again. 

[AlejandraFitbit]

Thanks for the update @bballmomof2boys. I would like to know if you have contacted our support team? Have they offered you with a solution for this?

See you around. 

[bballmomof2boys]

Yes I did. I now have a new pebble. 

[AlejandraFitbit]

Those are great news @bballmomof2boys, I am glad to hear that you received a replacement pebble. If you need anything else, do not hesitate in posting it.

Happy stepping!