Can't update blaze

[iper]

When I try to update Blaze It connects to phone for a short time & then says "lost contact". I always find the Bluetooth keeps disconnecting within 10 minutes of pairing & I preume this is some of the problem but I don't know. Have tried turning blaze off and on as well as holding yjr left and bottom right button which evidently resets the blaze

The red line goes approx a 1/3 accross the Blaze and then the phone app says lost connection with Blaze

[AlejandraFitbit]

Welcome to the Community @iper, thanks for troubleshooting this by yourself.

If you are having issues updating your tracker, I recommend restarting your Blaze and then take a look at this post and confirm you are following those steps in order to update it. But if the issue is directly with syncing, I recommend following the instructions provided in the Having trouble syncing? post. 

Hope to hear from you soon. 

[iper]

None of these things helped. I returned it to the store.

[AlejandraFitbit]

I am sorry to hear that @iper and thanks for the update. If in the future you need anything else, do not hesitate in posting it.

Keep the stepping up!