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Cant connect to Fitbit :(

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‎04-11-2016 16:50

‎04-11-2016 16:50

Hi
I bought a blaze less than 24 hours ago and already have problems 😞 one being I can not add friends. When I go into thr Fitbit app and click on friends it just says can not connect to fitbit and to check connection. But my connection is fine. Any ideas?
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‎04-12-2016 06:00

‎04-12-2016 06:00

Hmmm very strange @stephjt. 

 

Can you please try to log out of your app and log back in? Also, deleting the app and installing it again could help. If you're still having problems with this, I'd recommend adding friends from the online dashboard and check to make sure that you are able to sync with your phone normally.

 

Let me know if you need more help with this and welcome to the Community! 🙂

Ferdin | Community Moderator, Fitbit

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