Cant read text messages

[Sunflowers821]

I just got my Blaze yesterday and love it.. but.. i can't read my text messages.. they show up but ot just says 'new message'. Nothing happens when I tap it. Pretty sure its probably a setting on my phone but dont know where to look.. I have a Samsung S7

Thanks

[Rich_Laue]

Are these instant messages or emails that your referring to @Sunflowers821. 

When setting up did you tell it to display full message? 

How does the notification look on the phones lock screen, this should be how it shows on the blaze 

What messaging app are you using? A few don't send the body. 

[Sunflowers821]

Its text messages - sms.. I think I have to go to T-Mobile abd have them help me with my phone settings.. my phone doesnt show the full message either! Thanks for replying 😀

[Gcat1215]

I have the same problem and the same phone did you figure this out

[Gcat1215]

I'm having the same problem. Its only telling me I have a text but not allowing me to read it

[SilviaFitbit]

It's great to have you here @Gcat1215! That's pretty weird, your Blaze should show you the notifications instead of just saying you have a new message. Please restart it and double check that you have all the requirements properly set.

Hope this helps!  Keep me posted. 

[Sunflowers821]

No, havent figured it out yet.. let me know if you do please.. 


Creative spelling possible - Sent from my mobile phone

[Gcat1215]

Still no luck ;(( I'm going to pop into my Verizon store to see if they might know


Sent from my Verizon, Samsung Galaxy smartphone

[Rich_Laue]

When I enabled messaging I had to tell Fitbit how to send the messages. At this time I had to say if I wanted the message or just the header. 

[Gcat1215]

I can't find where in the app it requests that. Can you guide me in the right direction


Sent from my Verizon, Samsung Galaxy smartphone

[Sunflowers821]

I dont see that option either.. can you tell us where to find it. Thanks 


Creative spelling possible - Sent from my mobile phone

[SilviaFitbit]

Hey everyone! I would like you to make sure you're following this procedure to properly set your notifications with your phone. In case someone is getting the "new message" error, you may want to perform these steps: 

1. Open your "Messages" app on your Android device.
2. Go to "Settings."
3. Click on "Notifications."
4. Make sure there is a checkmark next to "Preview Message" 

Hope this helps! Keep me posted. 

[Sunflowers821]

Thanks  but I don't have that option anywhere 


Creative spelling possible - Sent from my mobile phone

[SilviaFitbit]

Thanks for replying @Sunflowers821! I've share your post with our Support team, they can continue assisting yo as you're not seeing the "preview message" option in your app. 

Hope this helps! Keep an eye in your inbox. 

[Rich_Laue]

The option I had was when I first enabled notifications. I would have to disable, then enable to see the option again. 

[Sexysessions77]

Mine never gave me that option galaxy s7

[SilviaFitbit]

A warm welcome to the Community @Sexysessions77! I would like you to confirm that you've properly set up the text notifications on your Blaze and Galaxy 7 by following these steps How do I get notifications from my phone on my Fitbit device?. 

If you're getting the same error message that some on this thread have had, you can try these steps: 

1. Open your "Messages" app on your Android device.
2. Go to "Settings."
3. Click on "Notifications."
4. Make sure there is a checkmark next to "Preview Message"

Hope this helps! Keep me posted. 

[semmyat]

I tried this and it was helpful. I now see the full message on my Fitbit. Thank you so much

[Sinc0027]

I am having the same problem.  I've tried everything suggested in this thread and it still just says "view messages" instead of showing who it is from, or the preview.  Please help.

[SilviaFitbit]

A warm welcome to the Community @Sinc0027. Thanks for the details mentioned. I appreciate the troubleshooting tried. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Let me know if there's anything I can do to assist you.