Cardio Fitness Score for men

[pananias88]

So I just got a blaze. I had the Charge HR+ and see the new cardio zone, but it is telling me "woman score". I just my settings online and I have a male listed. Any suggestions to change this 

[FerdinandFitbit]

Hi @pananias88. Good to see you in the Community Forums! 🙂

That sounds pretty strange if you've always have the settings as being a male.

I'd like to ask you to please share a screenshot of what you're able to see on that section. This just to see what could be causing it and also, if you could share a picture of your settings, that will help a lot!

I'll be looking forward for your reply!

[pananias88]

[FerdinandFitbit]

Thanks a lot for getting back and sharing those screenshots with me @pananias88!

I'll go ahead and forward your case to our Team and as soon as I get a reason for this or a way to make it right, I'll be sure to let you know!

Anything else, I'm around. 🙂

[FerdinandFitbit]

Hey there @pananias88. I'm back with some news!

It seems that this happens when long time users created their accounts (as it should be your case I assume) and didn't choose a  gender at the setup time. This is the reason why the cardio fitness score is given as default for women.

In order to get your cardio fitness score for your gender, please go to your personal settings on your online dashboard (not the app). Here, choose your gender as Female, scroll down and click on Submit. Then, go back, and choose your gender as Male and submit the changes again.

After this, go back to the Fitbit app. I would recommend logging out of it and then logging back in and then check your cardio fitness score. It should appear correctly after that.

Let me know how it goes!

[pananias88]

This worked. Thank you

[FerdinandFitbit]

That's great news @pananias88! 😄

Anything else you might need help with, let me know!