07-03-2017
14:07
- last edited on
07-04-2017
12:00
by
SilviaFitbit
07-03-2017
14:07
- last edited on
07-04-2017
12:00
by
SilviaFitbit
my cardio dash on my phone shows results/averages for a woman, and I happen to be a male...ive checked my settings both on the phone and the web and see no issues.....has anyone noticed this and is there a fix????
Moderator edit: Updated subject for clarity
07-04-2017 12:00
07-04-2017 12:00
It's great to have you here @Rudy-e! This usually happens when a user didn't choose a gender during sign up, so the gender by default goes to female. In order to fix this, you need to go to your profile and select a gender.
- Go to your online Dashboard > click on settings
- Choose gender (you can change it to female > save and later change it to the correct one)
Hope this helps!
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07-17-2017 01:43
07-17-2017 01:43
Hi, I find your advice to change the gender in profile setting doesn't alter the heartrate advice that still remains saying I'm a very fit woman, when I'm a man.
07-17-2017 06:20
07-17-2017 06:20
A warm welcome to the Community @Abertawe! I would like you to make sure that you have the latest version of the app which is 2.53 for Android and 2.37 for iOS. Also, after you've selected your gender in your Dashboard, please log out from the app and check if it still has "man" as gender and see the cardio fitness score.
Hope this helps sort this out.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.