Challenge steps different than Dashboard

[Michellevp]

I am in three work week hustles right now.  All three of them are with people in a different timezone (but all of them in the same, its a 1 hours difference).  One challenge displayed my correct steps but the other two are short about 6500 steps.  So it definitely is not the timezone that is the issue here. Last week, all the challenges I was in were all short 5000 steps by day two but a least they were the same.  This just make no sense at all. I have reset my blaze and tried to sync multiple times.  Any way I can fix this?

[AlejandraFitbit]

A warm welcome to the Forums @Michellevp.

There are some possible reasons for this to be happening, I recommend checking them out:

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

I also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

I hope this helps, let me know the outcome.