Clarity on Fitbit Warranty

[JumpStarter]

Hey guys, is anyone aware if I purchase a Fitbit Blaze from UK or US would I get the same warranty in India as it would in the country I bought (international warranty?).
Also, if there is a problem would the retailers in India be helpful or I would need to send it back to UK/US?

I tried Amazon, however, no luck with them. As per them I would need to send to Amazon UK if any issue..!

Thanks for any useful information to help me decide if I should get it from UK or US or not.

[EmersonFitbit · Accepted solution]

@JumpStarter Glad you're considering the Blaze!

I'd recommend taking a look at your version of the warranty. Last I heard, Amazon was our sole retailer in India, so I'd see if you could purchase through them. We'll be making our way from a US release to the eastern hemisphere, so I think a few of your warranty questions may be answered as the Blaze makes its way over. But again, I'd recommend checking in with Amazon India 

[JumpStarter]

Hi EmersonFitbit,

I have checked with Amazon and that's why ruled it out. On Fitbit website it states some retails like Helios-The Watch store by Titan, Croma, Reliance Digital. So if I purchase blaze from UK or US;
1. Would it have international warranty?
2. In case of a problem would I be able to take it to above mentioned retailers and expect same help and support ?

[SheenaS]

Hi, 

I have the same query. I am planning to purchase Blaze from US. In case of any issues with the product, willl the customer service in India (Mumbai) be able to help me?

[JumpStarter]

Hi SheenaS,

Though I have the same query (I am planning to buy from UK) I still have not received a concrete reply to this.

Sent from my iPhone

[Julia_G]

I don't know what Fitbit's policy is on this, or what the rules in the US say, but I do know that in the UK the legislation says that it is the seller's responsibilty to deal with warranty issues on behalf of the manufacturer.  So, for instance, if you purchase from Amazon UK, and you have a problem with your Fitbit, you would contact Amazon UK.  It seems that is also what the OP was told by Amazon.

[JumpStarter]

Hi Julia_G,

I think the question is does Fitbit products have International Warranty? International warranty on even products like camera, etc means that wherever you purchase the product the warranty would be valid and service provided in your country. This is where there is lack of clarity. I had checked with Amazon India and they said if you purchase from UK Amazon India would not be able to help. But what about the retailers in brick and stone shops?

Best,


Sent from my iPhone

[ratkutti]

AFAIK, Fitbit Support replied to me that they do honor International Warranty; provided that you have a receipt of the original purchase. That is, you can get any tracker in US/UK or wherever it might be; if you contact Fitbit India's support, they will service your needs.

Checked for the original tweet by them, but unable to find it. I am sure that they said this though.

[Priyanga]

Hi, 

just to knw have u got a concrete resolution for this question about international warrenty? I am purchasing Fitbit versa from the US but , if any issues i face afr i start using it in india   can i get a replacement or maybe a free services from india? 

Please somebdy give me a concrete answers would be great help. 

Thanks in advance