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Classic Sleep, Logged Out of Fitbit App — an overnight glitch?

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‎10-29-2017 08:03

‎10-29-2017 08:03

 This morning I found that I was logged out of my iPhone Fitbit app (which never happened before — I have owned Fitbit devices since April 2016). When I logged back in, I got the Classic Sleep readings rather than the more detailed sleep analysis that I usually get. [Note: Fitbit Blaze had the same sleep issue in early September, but it was fixed after a week or so.] Everything else seems normal. Are these glitches (or the same glitch) at the Fitbit server end and if so, have they been fixed? Thanks. 

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2 REPLIES 2

‎10-29-2017 08:36

‎10-29-2017 08:36

People have been reporting that the iOS app is occaisionly logging them out. 

 

As for sleep, what is the reason the app gives you for no sleep stages? It will be found below the sleep chart. 

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‎10-29-2017 10:32 - edited ‎10-29-2017 10:33

In response to Rich_Laue

‎10-29-2017 10:32 - edited ‎10-29-2017 10:33

It didn’t give me any specific reasons other than referring me to the generic Fitbit article about sleeping in a funny position, turning your tracker off, and 3 or 4 other reasons, none of which apply to me. This seems to be a repeat of the sleep stage problems that Fitbit was experiencing in early September with the Blaze and a few other models. Fitbit identified it as a server problem and fixed it in about a week. 

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