Clock Error message

[FT28]

Hi, I'm having trouble with my Blaze - I tried to change the clock face yesterday and now I have 'clock error' showing on my device which won't go away. I've tried:

• to change to a different clock face, and syncing it, but that doesn't work.
• restarting my Blaze
• turning bluetooth on and off on my phone
• restarting my phone
• going online on my PC and changing the clock
• unpairing and re-pairing the Blaze to my phone's bluetooth

I'm coming to the end of my tether here and I need my Blaze to track my training. I can't even move to another screen on it, it's stuck on the error message. It's essentially become a very expensive and very useless piece of equipment now. 

Can someone please help me troubleshoot this?

[FerdinandFitbit · Accepted solution]

Hi there @FT28! Great to see you in the Community Forums! 🙂

I'm sorry that your tracker is not responding and that you're stuck with this clock error screen 😕

One thing you didn't mention that I noticed, was trying to set up your tracker as a new device. If you didn't try this, you can do it. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Try it out and let me know how it goes!

[FT28]

Hi Ferdinand

Thank you for your response 🙂

I forgot to mention that I had tried that already, but thank you for advising of this. I kind of gave up on it and let it go for a while and then out of nowhere my Blaze vibrated and there was a green tick on the screen. After that, it was working perfectly. I guess it was having a moment...!

Anyway, thank you very much for your assistance. I will mark my post as solved 🙂

[FerdinandFitbit]

Thanks for getting back @FT28!

We all have our days and it seems your Blaze was having it's own haha but I'm glad to hear that after all that it's working fine again!

If you experience anything weird again, be sure to let me know and I'll be happy to help! 🙂