Clock face doesn't wake up when I lift my arm

[layla]

Maybe 10-20% of the time that I lift my arm, the clock wakes up as it is supposed to. I have to give it a pretty vigorous shake.

Most of the time, it doesn't wake up even if I raise my arm repeatedly.

A primary reason I upgraded from the HR Charge to the Blaze was this feature. I didn't like having to push a button to see the time. It's particularly a problem if you're giving a speech or in a meeting, and you can't be so obvious about checking the time.  Also a problem if your hands are busy.  So the Blaze's failure to wake up easily is a big problem - may just return it and buy an old-fashioned watch!  I don't want to have to do that.

Suggestions?

[FerdinandFitbit]

Hey @layla. Good to see you in the Forums!

I think you can take a look at this post where I explained how exactly quick view (which is the feature for you to raise or turn your arm for the display to turn on) works. I think you will find it helpful. Click here to see it.

Hope this helps and if you need more help, let me know and I'll be glad to help! 🙂

[Jrcallen]

Mine was turned off in Settings. Works great now. Just not sure how it got turned off.

[FerdinandFitbit]

Huh... that's strange haha but I'm glad to hear that it's now working @Jrcallen.

Welcome to the Community Forums. Anything else you may need, I'm here to help! 🙂

[SindySindy]

I had the same problem and then realized I had the watch on upside down! Flip it the other way and see if that helps.

[mirutherford]

That was my issue! I have no clue how it got turned off, but thanks for sharing because I wouldn't have even thought to check.

[neeceeusa]

I have the iconic and I can no longer get it to turn on without pushing the button...annoying... can't find a setting that does this... please help

[LexnX]

Yes!! I couldn’t figure it out so I checked that and sure enough! Mine got turned off somehow too! 🙄thanks for posting!!