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Connected GPS disconnecting from Sony Xperia when tracking activities

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‎06-17-2018 12:55 - last edited on ‎06-18-2018 08:55 by Moderator Alum

‎06-17-2018 12:55 - last edited on ‎06-18-2018 08:55 by Moderator Alum

Hello  my fitbit syncs OK and also connects when I set it ready for a run, but as soon as I am running or cycling it loses connection, how can I keep it connected? 

 

Moderator edit: Updated subject for clarity

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‎06-18-2018 08:53

‎06-18-2018 08:53

Hi there @SimonRY. Good to see you in the Fitbit Community Forums! 🙂

 

I'm sorry you're having problems getting your Blaze to sync with your Sony Xperia phone. Now, which Sony Xperia do you have exactly? Just in case, I'd recommend checking the list of compatible devices here to make sure that your phone is fully compatible and that this is not a compatibility issue.

 

Now, once you've made sure that your phone is fully compatible, I'd recommend probably giving your tracker a restart. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

Then give it a try and see if that makes any difference.

 

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

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‎06-22-2018 15:03

In response to FerdinandFitbit

‎06-22-2018 15:03

Thanks for your reply,I have an Xperia l1, can't find anything to confirm it is compatible?
I have only just replaced my phone so not sure if there are any your to get it to work better?
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