help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Connecting, loading music loop

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2017 11:22

‎02-15-2017 11:22

I just got a blaze and have an annoying problem with it. A big reason I got it was to easily control music during workouts or at work.

 

I have paired my blaze to my phone and everytime I try to control music it says "connecting..." "loading music..." Then it will display my spotify music and let me control it for a split second between looping back to "connecting.." "loading music..." I believe this is causing a hefty drain on my phone and the blaze's battery life.

 

There was one time it stayed connected and I have no idea how, I have tried everything to get it to stay connected again. If it does not stay connected I have no way of using bluetooth headphones because as soon as it reconnects it loses control. The one time it stay conntected I was able to use the blaze to control music and listen in on my bluetooth headset. I have seen many posts with the same problem and no real help.

Best Answer
0 Votes
5 REPLIES 5

‎02-15-2017 11:36

‎02-15-2017 11:36

Not sure this will solve it for you but ... I encounter this problem when the Blaze and Headphones are both connected to my phone, then the Blaze becomes disconnected. In order for it to get reconnected I had to disconnect my headphones, let the Blaze connect then reconnect my headphones. 

Best Answer
0 Votes

‎02-15-2017 11:42

In response to tibbetma

‎02-15-2017 11:42

The problem is the blaze doesn't peroidically disconnect. It loops through connecting and dissconnecting every single second.

 

https://www.youtube.com/watch?v=qDc1ru6oBaE

Here is a video example of whats happening, this happens indefenitely. How could they advertise this as something that can control music with so many known flaws?

 

 

Best Answer
0 Votes

‎02-15-2017 11:56 - edited ‎02-15-2017 11:57

In response to bostonmcgowan

‎02-15-2017 11:56 - edited ‎02-15-2017 11:57

it's only 3pm and my fitbit battery is half dead from a full charge.. where do I go for a refund?

Best Answer
0 Votes

‎02-15-2017 12:01

In response to bostonmcgowan

‎02-15-2017 12:01

Copy that, I had the same problem. Are your headphones connected when this
is happening? If yes, try disconnecting them.
Best Answer
0 Votes

‎02-15-2017 12:39

In response to tibbetma

‎02-15-2017 12:39

If the headphones are connected the blaze cannot connect period. This happens when nothing but the blaze is connected. It destroys my phones battery life and the blazes. If i wanted i device that can't recieve notifications or control music I would of bought the orginal fitbit. What is the point of having a Fitbit Blaze if none of the new features actually work?

Best Answer