Cracked screen

[gmcollins]

Only been wearing for 4 weeks and on holidays noticed screen was cracked. I can't recall anything I did so not sure what happened. I sent an email to contact support but it has been ignored. I have worn a watch for 6 years with barely a scratch so trying to work out the point of the Fitbit Blaze watch if it is so fragile. I really don't know what my options are given Fitbit are ignoring my email. Any solutions would be appreciated?

[Rich_Laue]

Hello @gmcollins, for a look at your option,I would look at the warranty,  link found at the bottom of the page.and is at http://www.fitbit.com/returns

I would set yoir browser to http://contact.fitbit.com  You will find several options, including the best phone number for your registered location, email, online live support, and twitter. In general twitter will get an answer within 2 hours and phone and live syport will be. Immediate

[gmcollins]

Thanks Rich, but I used the contact customer support email but had no reply. There are no local numbers in Australia and I guess that's why I have been ignored. Not sure Fitbit should be allowed to be sold here if they won't reciprocate or have any local service. Expensive mistake by the looks eh

[Rich_Laue]

I would go back to the contact support page. You missed the Twitter and thr live Internet support.option.

There also is Facebook and Skype.or a similar program. 

Web based international calling at https://www.poptox.com 

Then there are several apps like OTO, CFC, and IUV

[gmcollins]

Thanks again Rich. I did try the live messaging service via the link you directed me to and very happy with that service 😊