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Customer service

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‎05-20-2017 13:38

‎05-20-2017 13:38

Hello, through my step-moms work she was able to receive a discount for 3 fitbits and after ordering 3 she got a email receipt saying mine the large blaze black and stainless steel was on backorder for 4-6 weeks. When called customer service a couple hours later to change to the blue "same size, same price" the lady had said because it has been over a hour since ordering there was nothing she could do. I dont understand since a item has not been shipped why cant upon customers request same day as ordering, not be able to change to a in stock item!

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‎05-20-2017 20:09

‎05-20-2017 20:09

Us fitbit users may be good in helping with hardware questions, but when it comes to Fitbit policy @dirtbikeman0 you will be better to contact,fitbit,com

Now if you are purchasing it through Fitbit, they have a 45 day satisfaction policy. Link found below, you might want to point this out.

http://www.fitbit.com/returns

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