My Blaze's screen was damaged nearing a month ago now. I was denied a replacement and offered a 25% discount on a new device instead. I was hesitant to accept the discount due to durability concerns. I eventually did reply to the Fitbit team's email and requested the offered discount code. It's been over a week since then and have not heard back. I have emailed more than once and was going to drop another couple hundred dollars on a new device
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