Damaged screen

[kat1969]

After having fitbit 3 for month now.

Some how they chip on screen .

As this second watch last one did work.

Retail curry did want to now

And fitbit say  it was  under my warranty  crap. Not happy customer.

I should  brought  cheap one waste of money

I feel let down by curry and fitbit.

If  they know problem watch they sort out.

I feel the watch need more stronger and come with some protector cover.

As i run business in pass really need up they customers  services

I now have saved other  watch.

Only good thing happen  now able share my workout.

 I should why upgrade my phone so watch work .

This should told old phones  not compatible  with this watch.

I had my say not fitbit  take any notice.

Let hope they make these watch more stronger.

This was 50th birthday  waste of over £100 my birthday money

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @kat1969, it's nice to see you again in our Community Forums!

I appreciate your participation in the Forums and sharing your experience. Thank you for letting me know that you've been in touch with Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty.

I understand how you are feeling as you've invested in the Fitbit Family and received the device as a gift; however, we as any other company have policies to follow through. While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently. Thank you for your feedback and suggestions, our team is always working on improving our devices and user experiences, and your comments are always welcome.

Regarding your inquiry about compatibility, our engineering team works really hard to keep up with every phone and mobile device releases, so our customers can enjoy their trackers to the fullest. I recommend keeping an eye on this page, as it will be listed there when your device is fully supported (https://www.fitbit.com/devices).

If you have any questions, feel free to let me know.

[kat1969]

Iam still out pocket with watch that damage.
I can.t afford get other one.
As it took months to get this one.
As iam not maked of money.
Y Really need to sort quality if this watch.
I feel.i waste my money on watch not fitted for use i brought it for.
You customer services crap.
I wish i never brought this it problem after problem from moment i got
it.
They was me thinking buy brand item stood quality of item .
This last time i spend £100s on watch is crap
Very disappointed customer

[LiliyaFitbit]

Thank you for your reply @kat1969.

I understand how frustrating this is for you. I really appreciate your time and feedback since this helps us to keep improving. I'd suggest to keep communication open with our team if you have any additional questions as they have already all the details of the case and special tools to continue assisting you. 

Feel free to reach out if you have any other questions.