Dashboard did not record hourly activity but Blaze did

[sugarrat]

Yesterday, my Blaze recognized my hourly activity with the new  user interface  but my dash board on my phone and computer did not,   I did not sync the blaze to my dashboard till 1:30 yesterday.   at that time it showed one red dot at 1:00 .   this single red dot disappeared when i restarted the application.  No more hourly activity was recorded.  

My Blaze also did not display my  HR and it  recorded  zero active minutes on my dashboard .  

 this is kind of disappointing since i have had a long streak of getting all my goals .  Now i have a day with 0/10 active hours and zero active minutes 😞

So far today it has recorded my hourly activity and HR  but not any active minutes.  although i prob have not had a long enough active period to record any activity 

martin 

 

Moderator edit: format

[DavideFitbit]

Thanks for providing all these details and the screenshot @sugarrat, just to confirm, you found trouble with the tracker not recording your hourly activity, heart rate and active minutes or you were able to record all of this with the tracker but it was not transferred to the dashboard when you synced your device?  

Has this happened to your again or was it just this one time? Keep me posted. 

[sugarrat]

My Tracker ( Blaze )   records hourly activity correctly but it does not show up correctly on the dash board  Neither the tracker or the dashboard monitor my HR, or active minutes correctly.  My HR is  two dash lines.  It is not recording any active minutes. on either(tracker or dashboard)  The Calorie count (tracker and dashboard) also seams very low compared to previous results.  I am sure this has to do with the HR thing 

If you need additon pictures or information please let me know 

the problem started last thursday september 15 and has been occuring since then.  It did caputure a few active hours (dashboard) and active minutes(tracker and dashboard)  on friday septemebr 16th.   On Saturday , Sunday and so far today the issue is as discribed in the first paragraph

martin 

[DavideFitbit]

@sugarrat, before considering further options, try to restart your device to reset the internal settings of the tracker and also setup your tracker as a new device, select Setup as a new device and then Existing account. 

Regarding the heart rate data, Make sure you've also read and followed all the recommendations in this article to help with the heart rate accuracy, the restart should help with this as well. As an alternative, try to turn off the heart rate feature in your account settings, sync your device and then turn the feature back on before you sync your device again. If you continue to experience any trouble, I do recommend you get touch with the Customer Support team for further assitance with this.