Dashboard says not device paired

[Newuser27]

Fitbit syncs but dashboard says no device paired.

Moderator edit: subject for clarity

[Rich_Laue]

Is the Fitbit syncing to the same account that your logged into on the dashboard? 

Which dashboard or you logged into? The app on the computer or phone, or the web based app, and through what device do you sync your tracker? 

[AlejandraFitbit]

A warm welcome to the Community @Newuser27 and @Rich_Laue thanks for stopping by.

Do you have more than one Fitbit account? If you do, I recommend going to the Dashboard where your Blaze appears like paired and check the Fitbit email address in that account, then paired the tracker to the correct account by doing the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Let me know the outcome. 

[TheresaHealth]

Thank you! That took care of it. Do you know how to delete the wrong profile so that this doesn't happen again?

[Rich_Laue]

@TheresaHealth you may either ignore the wrong profile or contact.fitbit.com and ask them to delete it. 

[AlejandraFitbit]

Hey @TheresaHealth, welcome to the Forums and @Rich_Laue thanks for stopping by.

I am glad to hear that the instructions provided helped you. Now regarding your question, I recommend keeping an eye on your inbox for further assistance.

See you around.